Don’t Lose Your Benefits

In January 2020, the U.S. Department of Health and Human Services (HHS) declared a Public Health Emergency (PHE) in response to the outbreak of COVID-19. Special rules were put in place during the COVID-19 PHE to allow more people to get access to and keep their Medicaid benefits. Prior to the PHE, New Mexico would review information provided by beneficiaries and renew their participation in Medicaid if they still qualified.

However, when the continuous coverage requirement expires at the end of the PHE, New Mexico will need to conduct a full redetermination for all beneficiaries who would have otherwise been subject to redetermination. Everyone enrolled in Medicaid or SNAP will need to renew when notified.

Renewal Checklist:

Update your contact information today. Make sure you receive important Medicaid and SNAP renewal notices. Via chat https://d3rnc53tslgjau.cloudfront.net/ or call 1-800-283-4465
Watch for your turquoise envelope or your electronic notices via email or text if you’ve opted for that method of communication. When you are notified that it’s time to renew, sign in at yes.state.nm.us and click the Renew My Benefits button.
Questions? Call 1-800-283-4465 7am-6:30 pm MT, Monday -Friday.

Learn more: https://www.hsd.state.nm.us/

FAQs

The New Mexico Human Services Department will need your current contact information to send your Medicaid renewal packet when it is time for you to renew. If you do not renew your eligibility, you will lose your Medicaid benefits. You can update your contact information through chat. You can also call 1-800-283-4465.

You can update your contact information through chat. You can also call 1-800-283-4465.

You will need to update your contact information. Update your contact information through chat. You can also call 1-800-283-4465.

You will need to renew your Medicaid as soon as you are notified by the New Mexico Human Services Department (HSD). Watch for a turquoise envelope that will be mailed to you from HSD. It will contain your renewal information. If you signed up for electronic communications, you will receive your renewal notification through text or email. Watch carefully for your electronic renewal notification from HSD. Make sure it is not in your spam folder.

The New Mexico Human Services Department (HSD) will mail you a turquoise envelope with your renewal information, or, if you signed up for electronic communications, you will receive your renewal notification through text or email. Watch carefully for your electronic renewal notification from HSD. Make sure it is not in your spam folder.

Unfortunately, no. You will need to wait until you receive your Medicaid renewal notification, which will either come by mail in a turquoise envelope, or, if you signed up for electronic communications with the New Mexico Human Services Department, through text or email.

The fastest way to renew is to sign in at yes.state.nm.us., click Renew My Benefits, and and complete your renewal. You can also mail or fax us the renewal paperwork contained in the turquoise envelope that will be mailed to you when it is time to renew. You may also renew by calling 1-800-283-4465. However, due to the expected high volume of calls, wait times may be long. Completing the process online is the fastest way to renew.

The turquoise envelope will contain your Medicaid renewal notification, instructions about the Medicaid renewal process, and your paper renewal forms. Renew as soon as you receive your turquoise envelope. The fastest way to renew is to sign in at yes.state.nm.us., click Renew My Benefits, and complete your renewal.

If you signed up for electronic communications, you will be sent your renewal notification electronically. As soon as it comes, sign in at yes.state.nm.us., click Renew My Benefits, and and complete your renewal. This is the fastest way to renew. If you do not complete your renewal within 10 days of the date of your electronic renewal notification, HSD will mail you a turquoise envelope, which contains your Medicaid renewal paperwork.

After you have received your Medicaid renewal notification either electronically or by mail, sign in at yes.state.nm.us., click Renew My Benefits, and complete your renewal. This is the fastest way to renew. You can also renew by mailing or faxing the paper forms sent to you, or by calling 1-800-283-4465. However, due to the expected high volume of calls, wait times may be long. You will not need an appointment or interview with the New Mexico Human Services Department (HSD) unless additional eligibility information is required. If HSD contacts you with additional questions, please respond right away. See below for renewal tips.

Renew Online at yes.state.nm.us

After you have received Medicaid renewal notification, sign in at yes.state.nm.us. After signing in, you should see a Renew My Benefits button. Click that button and complete the fields required in your renewal application.

Online renewal tips:

The fastest way to update contact information is through online chat.
The fastest way to renew is online at yes.state.nm.us.
If you forgot your username or password, click Forgot User ID or Password and follow the instructions to reset.
If you cannot remember if you have signed in before, check your email to see if you already created an account before you try to create a new one.
If you have previously signed in to yes.state.nm.us do not click the Create an Account button. This may result in a duplicate account, and you will need to call 1-800-283-4465 to update your account before you can renew online.
If you do not see a renew button when you sign in at yes.state.nm.us, you will need to call 1-800-283-4465. Your account may need to be updated before you can renew online.

Renew by phone

After you have received your Medicaid renewal notification, you can renew by calling 1-800-283-4465. However, phone wait times are expected to be long, based on the large number of renewals. It is faster to renew online.

Renew by mail or fax

After you have received your Medicaid renewal notification, you can renew by completing the enclosed paper application and mailing or faxing it as instructed. Mail and fax processing times are expected to be long, based on the large number of renewals. It is faster to renew online

Visit https://www.hsd.state.nm.us/lookingforassistance/ for more information!